There are services that patients can self-refer themselves to, to receive the help and information they need without having to speak to a GP first. These range from Mental Health, Counselling, Termination of Pregnancy and Phlebotomy (blood tests). We have provided contact information for these services and a useful contact list.
Mental Health can affect anyone of all ages, there are dedicated services available for children and adults to speak to and get the help and advice they need.
Expert advice on helping babies and young children when they're poorly is available from The Little Orange Book.
Children and Adolescents have their own dedicated mental health service to ensure they receive the help they need. CAMHS can be contacted and referred to directly. For further information please visit their website.
Tel: 01642 368400
Website: https://www.tewv.nhs.uk/services/stockton-community-team-camhs/
If you, or someone you know is in crisis please immediately contact the crisis team using the below details:
Tel: 0300 0200317
Website: http://www.tewv.nhs.uk/crisisadvice
Counselling is a form of Talking Therapy, it is treatment involving talking to a trained professional about your thoughts, feelings and behaviour. They aim to give you a safe time to talk and help understand yourself better.
IMPACT Teesside can help you with a range of mental health problems including depression, anxiety and low mood. You do not need a referral from your doctor to access this service and can contact them on:
Tel: 01642 573924
Website: https://www.impactonteesside.com/
Email: enquiries@impactonteesside.com
Patients that decide on TOP can self-refer to North Tees or the British Pregnancy Advisory Service. They will be talked through the process to help patients make an informed decision.
Tel: 01642 624620
Tel: 0345 730 4030
Website: http://www.bpas.org
Patients that have been asked to take a blood test can attend our walk-in (sit and wait) phlebotomy service available daily from 8am until 12 noon. We advise patients to turn up before noon, the demand changes on a daily basis and we can’t guarantee you will be seen the later you arrive. Appointments are available to book online, in surgery and by telephone but an appointment isn’t necessary. Please note between 8.oo and 8.30am priority will be given to sit and wait patients who have fasted or who need to leave for work/school drop off etc.
North Tees provide a walk-in service for general X-Rays such as Chest, Abdomen, Single extremity etc with a valid referral. between 9am and 4pm, Monday to Friday. Anyone can attend between these hours and no appointment is necessary. Patients referred for a Chest X-Ray must attend the Lung Health Department at North Tees Hospital and not the main X-Ray department.
Campaign with Macmillan, “Do whatever it takes to get involved and help keep supporting people with cancer”.
Tel: 0808 808 00 00
Website: https://www.macmillan.org.uk/
You can self-refer to stop smoking services following the link:
Stop Smoking Service Referral Form/
Find out more about services for children and young people with special educational needs and disabilities by visiting Stockton's Local Offer/.
If you have any of the following issues you may be able to be seen and treat at your local pharmacy:
Acne
Athletes Foot
Cold Sores
Conjunctivitis and other minor eye symptoms
Constipation
Cough, Cold, Nasal Congestion
Cradle Cap
Dandruff
Diarrhoea
Earache
Emergency Contraception
Excessive sweating
Haemorrhoids (piles)
Hay Fever
Head lice
Indigestion
Infant colic
Infant teething
Infrequent migraine
Insect bites and stings
Mild cystitis
Mild irritant dermatitis
Minor burns and scalds
Mouth Ulcers
Nappy rash
Oral thrush
Sore throat
Sunburn
Threadworms
Thrush
Travel sickness
Warts and Verruca’s
These resources are to encourage people to contact GPs and attend appointments if they have symptoms that could be cancer.
All videos can be accessed through the Alliance website or the Alliance YouTube channel
University Hospital of North Tees | 01642 617617 | Website |
James Cook University Hospital | 01642 850850 | Website |
Age UK | 01642 805500 | Website |
Alzheimer's Society | 01642 655688 | Website |
Bridges Family and Carers Service | 01642 605222 | Website |
Citizen's Advice | 01642 607445 | Website |
Teesside Positive Action | 01642 254598 | Website |
CRUSE Bereavement Counselling | 01642 210284 | Website |
Disability Information Centre (based at North Tees Hospital) | 01642 624894 | Website |
Sexual Health Teesside | 0300 330 1122 | Website |
Rape Crisis | 01642 225787 | Website |
Registrar (Births, Deaths, Marriages) | 01642 393155 | Website |
Department for Work and Pensions | 01642 636000 | Website |
Social Services | 01642 393939 | Website |
Stockton Borough Carers' Resource Centre | 01642 739955 | |
Stop Smoking Service | 01642 383819 | Website |
North East Primary Care Services Agency | 01325 553000 |
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies