Please visit the Government Covid Information and Guidelines for Covid19 information, or see specific Norton Medical Centre - Covid19 Information for information within the practice such as face masks and sick notes.

Patient Self-Referral

There are services that patients can self-refer themselves to, to receive the help and information they need without having to speak to a GP first. These range from Mental Health, Counselling, Termination of Pregnancy, Phlebotomy (blood tests) and X-Rays. We have provided contact information for these services and a useful contact list.

Mental Health

Mental Health can affect anyone of all ages, there are dedicated services available for children and adults to speak to and get the help and advice they need.

Expert Advice for Babies and Young Children

Expert advice on helping babies and young children when they're poorly is available from The Little Orange Book.

Child and Adolescent Mental Health Services (CAMHS)

Children and Adolescents have their own dedicated mental health service to ensure they receive the help they need. CAMHS can be contacted and referred to directly. For further information please visit their website.

Tel: 01642 368400

Tees Valley Crisis Service – Mental Health Emergency

There is a new patient self-referral number for the crisis team. The new number makes it easier for those in mental distress, including children, older people and those with learning disabilities and/or autism, to get urgent help they can be contacted on:

Tel: 0300 0200317

Crisis Team

Counselling Services

Counselling is a form of Talking Therapy, it is treatment involving talking to a trained professional about your thoughts, feelings and behaviour. They aim to give you a safe time to talk and help understand yourself better.

IMPACT Teesside

There is a new Psychological Therapy Service patients can self-refer into. It’s called IMPACT on Teesside and their contact number is: 01642 573924.

The new service is called IMPACT on Teesside and has replaced the previous NHS Any Qualified Provider Model, which was delivered by 5 different providers. It includes talking therapy services (IAPT) and Counselling, and also incorporates the Wellbeing and Outreach support previously provided through the Living Life services in South Tees (provided by Middlesbrough and Stockton Mind) and Mind Skills Recovery College in North Tees (previously provided by Hartlepool Mind).

The partnership delivering IMPACT on Teesside includes:

  • Alliance Psychological Services Limited
  • Middlesbrough and Stockton Mind
  • Insight Healthcare
  • TEWV NHS Foundation Trust

Tel: 01642 573924

Termination of Pregnancy (TOP)

Patients that decide on TOP can self-refer to North Tees or the British Pregnancy Advisory Service. They will be talked through the process to help patients make an informed decision.

North Tees

Tel: 01642 624620

British Pregnancy Advisory Service (BPAS)

Tel: 0345 730 4030


Patients that have been asked to take a blood test can attend our walk-in (sit and wait) phlebotomy service available daily from 8am until 12 noon. We advise patients to turn up before noon, the demand changes on a daily basis and we can’t guarantee you will be seen the later you arrive. Appointments are available to book online, in surgery and by telephone but an appointment isn’t necessary. Please note between 8.oo and 8.30am priority will be given to sit and wait patients who have fasted or who need to leave for work/school drop off etc.

Radiology (X-rays)

North Tees provide a walk-in service for general X-Rays such as Chest, Abdomen, Single extremity etc. between 9am and 4pm, Monday to Friday. Anyone can attend between these hours and no appointment is necessary. Patients referred for a Chest X-Ray must attend the Lung Health Department at North Tees Hospital and not the main X-Ray department.

Macmillan Cancer Support

Campaign with Macmillan, “Do whatever it takes to get involved and help keep supporting people with cancer”.

Tel: 0808 808 00 00

Alliance Films

These resources are to encourage people to contact GPs and attend appointments if they have symptoms that could be cancer.

All videos can be accessed through the Alliance website or the Alliance YouTube channel

Useful Contact List

University Hospital of North Tees01642 617617Website
James Cook University Hospital01642 850850Website
Age UK01642 805500Website
Alzheimer's Society01642 655688Website
Bridges Family and Carers Service01642 605222Website
Citizen's Advice01642 607445
Cleveland AIDS/HIV Support01642 244558
CRUSE Bereavement Counselling01642 210284
Disability Information Centre (based at North Tees Hospital)01642 624894
GUM Clinic (Genito Urinary Medicine) North Tees01642 624400
Independent Complaints Advocacy Service (ICAS)01642 673153
Rape Crisis01642 225787
Registrar (Births, Deaths, Marriages)01642 393155
RELATE (Marriage Guidance)01642 882822
Social Security Office (formerly Benefits Agency)01642 636000Website
Social Services01642 393339
Stockton Borough Carers' Resource Centre01642 739955
Stop Smoking Service01642 383819
North East Primary Care Services Agency01325 553000