Are you 65 or over? Are you under 65 and have an eligible condition? Did you know our Flu clinics are available for you to book into?
Appointments are available on Saturday the 5th October.
We are working our way through contacting eligible patients but if you wish to make your appointment before receiving your invitation,
please ask at reception or call (01642) 745350 to secure your appointment.
Did you know? Your Pharmacy may be able to help you with certain health concerns and offer advice.
Conditions they may be able to provide help with are:
Follow the link to find a pharmacy in the area that could help you Pharmacy in Area Search Follow the link for further information for Pharmacy First How Pharmacies Can Help | Pharmacy First
We are reviewing our appointment system after one year of using eConsult in relation to patient feedback. You may notice changes in the upcoming weeks and months which we will appreciate your patience and support as we strive to create a better patient experience.
To submit an eConsultation please use our eConsultation service.
Our Reception Team are still able to issue test results over the telephone without the need of an eConsultation.
If you are unable to complete an eConsultation, you can contact Reception on 01642 745350 or visit the surgery and Reception can complete an eConsultation on your behalf.
Please note we close eConsultations when we have reached safe capacity.
For all Nurse or Health Care Assistant appointments such as Diabetes, Hypertension, Respiratory condition, Smear, B12 injections and all vaccinations or your Annual Care Review please continue to contact reception on 01642 745350 or visit the surgery, and a member of our Reception Team will arrange this for you.
Click here to DOWNLOAD our Total Triage Patient Information Leaflet
Here you will be able to find a wide range of information about the practice and the services we provide. At Norton Medical Centre we pride ourselves on delivering first class medical services to each of our 17,100+ patients. The practice operates a personal list system, meaning that all patients, including children have been allocated a named, accountable GP. We constantly strive to improve the care for our patients by acting upon the feedback we receive.
We debated long and hard before deciding to share this video on our social media sites. The overwhelming majority of our patients are incredibly understanding of the pressure our service is under and how hard our doctors and staff are working in incredibly difficult circumstances and we would not wish to cause them any offence. However most of our Reception and Prescription staff have been subjected to the type of behaviour exhibited in the video, as have a number of our doctors and nurses. We therefore concluded that if our staff are subjected to this once it is once too often and on that basis we decide to share it with you. Thank you for your continued support and understanding.
At Norton Medical Centre, we need to address the challenges we are facing in the NHS and how they may affect the care you receive. The pressures on the NHS and General Practice are unprecedented, and unfortunately, we are not immune to these strains.
You may notice changes in the level of service you receive from us, and we want to ensure you understand why this is happening.
The full letter can be read by clicking on this link.
GP Practices and patients have faced an extremely challenging time during the COVID-19 pandemic.
Please show your support by signing the petition calling on the Government to provide funding needed for better services,
more GPs and more safe space to see patients.
The petition can be signed here: Petition to support additional GP Funding for better sevices
We have updated and published our Privacy Notice, this details the information that we store, use and how we keep it protected.
For further information please see our full Privacy Notice here. The Privacy Notice will open in a new page in .PDF format.
We have a Childrens or Easy Read version of our Privacy Notice here. The Childrens/Easy Read Privacy Notice will open in a new page in .PDF format.
Hartlepool & Stockton Health are offering 7-day access to GPs, Nurses, and Healthcare Assitants at three practices across Hartlepool and Stockton. Appointments can be booked by calling Norton Medical Centre during normal working hours.
We have a Patient Access Policy which sets out how Norton Medical Centre aims to ensure that all patients are able to fairly access timely and appropriate clinical care.
You can now provide feedback on your experiences at Norton Medical Centre by completing a short survey. Your feedback is greatly appreciated and will help us to improve our services.
View the latest results from the Friends and Family Test
Norton Medical Centre
Billingham Road
Norton
Stockton-on-Tees
TS20 2UZ
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
Norton Medical Centre will be closed from 12:00 noon on Tuesday 1st October 2024 for Staff Training - Surgeries in Hartlepool and Stockton, including Norton Medical Centre, will be closed for Protected Learning Time (PIL) If you require routine healthcare, we will open as normal at 8.30am on Wednesday 2nd October 2024. For emergency healthcare, please contact 111 or 999 as appropriate.
Please keep these dates in mind when ordering your prescriptions as processing times may be affected
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.
Please note we close eConsultations when we have reached safe capacity.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies
If you need urgent medical advice between the hours of 6.30 pm – 8 am weekdays, during weekends or on Bank Holidays – please telephone 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111 For people aged 5 and over go to 111.nhs.uk
