This website is run by Norton Medical Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
This website has been manually tested in the following browsers:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 30 days.
If you cannot view the map on our ‘contact us’ page, call us on 01642 745350 for directions. Visit our Location & Contact Details page for further information.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us on our Location & Contact Details Page.
Norton Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines Version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
The content does not reflow to a single column when the screen is increased by 400% leaving the side links still visible in the second column. This fails WCAG 2.1 success criterion 1.4.10 (reflow).
The reflow has been resolved from May 2023.
We have a small team working internally in Norton Medical Centre on our IT & Systems who have worked to ensure our website meets all the accessibility criteria. Due to the ongoing pandemic and the changes we have had to make to how we run our services, our IT department has been heavily impacted and priority has had to be given to patient care to ensure our vulnerable patients are protected. It would have been a disproportionate burden to make the website a priority in this time, we aim to work with our patients and ensure the website is as accessible as possible.
We have an accessibility widget available to assist viewing our website. We have our own keyboard navigation enabled though some elements navigate easier with the accessibility widget function.
Some of our interactive images have the links disabled from keyboard navigation as they couldn’t be focused as individual items. The information is still provided on the image and can still be accessed.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Registration or Online Request Forms.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
We do not plan to make the interactive maps fully accessible because they are exempt from meeting the accessibility regulations.
We strive to offer full accessibility to our website and are doing all that we can to ensure we meet the WCAG 2.1 AA standards. We are always aiming to improve our accessibility, if you have any issues or would like detailed information when we plan to improve accessibility please contact us directly on the contact details provided above.
This statement was prepared on 17th September 2020. It was last reviewed on 05th May 2023.
This website was last tested on 05th May 2023. The test was carried out internally by Norton Medical Centre, manually checking and testing our pages and using online evaluation tools to evaluate the accessibility of our website.
We used this approach to deciding on a sample of pages to test: W3 Org WAI Test Evaluate Preliminary Guidelines and selected our Priority pages and the pages with the indicated elements.
We tested our Home, Online Services, Prescription, Contact Details and Self-referral pages to ensure the most frequented pages with the most “interactive” content were tested and compliant. We chose these pages for the content and range of media included to check that they were accessible to the WCAG guidelines to ensure our users had access to the main pages.
You can read the full accessibility test report by requesting a copy from Norton Medical Centre.
Norton Medical Centre
Tel: 01642 745350
Monday to Friday 8:00am - 6:00pm
Please use our Online Consultation Service to contact us online for an appointment or for queries by using our eConsultation link
From Monday 27th November, our eConsultation service and telephone lines will both open from 8.30am.
The practice is closed on Thursdays between 12 noon and 2:00pm for staff training.
We are occasionally closed for training sessions, please see separate notices in the surgery and on the website for specific dates.
Closure dates can be viewed with our Opening Hours Page along with opening times.
When the practice is closed call 111 for medical help or visit Out of Hours
Call 999 for Health Emergencies